Frequently Asked Questions

You can get support by creating a support ticket in the billing area or contacting us through the Live Chat module on the page.

We offer a 7-day refund policy for all of our plans. Although, if you're ever having an issue with something, our staff team is always ready to help everyone out through Live Chat and Ticket System.

You can purchase the "node-change" addon and afterwards create a ticket or contact us through Live Chat. Our staff will change the location of your service for you.

The service is delivered instantly after the invoice has been paid. It may take a few minutes for the game installation to go through, but shouldn't take more than 5 minutes.

Absolutely. Mods and plugins are all part of the game and you can install any type of mods and/or plugins you want on your server. Your imagination is your only limit.

Absolutely. Mods and plugins are all part of the game and you can install any type of mods and/or plugins you want on your server. Your imagination is your only limit.

All of our services come with 99.9% uptime covered by our SLA.

Our paid game servers are most commonly running with Ryzen 9 5950X procecssors (or equivalent) to make sure everyone has a great gameplay experience, no matter the game.

We're so glad to hear that! I recommend checking out our partners page which explains about our partnership benefits and requirements.